zb66 Privacy Policy

1.1 Personal Identity Information

When you create an account at zb66, we collect the following information:

• Full name and date of birth
• Email address
• Username and password chosen by the user (stored in encrypted form)
• National ID or passport number (for KYC verification)
• Current address

For age verification, zb66 only approves accounts for individuals aged 21 or above. Withdrawals may be limited until the KYC process is completed.

1.2 Financial Information

To process deposits and withdrawals, we may collect the following financial information as needed:

• Mobile banking number (bKash, Nagad, Rocket)
• Bank account number and routing information (for bank transfers)
• Transaction history and amounts

All financial information is protected via SSL encryption. Full card numbers or PINs are not stored on our servers.

1.3 Technical Information

When you use the zb66 platform, the following technical information may be collected automatically:

• IP address and device identification information
• Browser type and version
• Operating system details
• Date, time, and session duration of site visits
• User behaviour data collected through cookies and similar tracking technologies

1.4 Gaming Activity Information

To ensure responsible gaming and improve platform services, we record the following information:

• Betting history and amounts
• Win and loss records
• Session duration and frequency
• Bonus and promotion usage details

This information is also used to apply responsible gaming tools (such as deposit limits or self-exclusion).

2.1 Account Management and Service Delivery

Information is used to create and manage your account and to deliver all zb66 services without interruption. This includes processing deposits and withdrawals, issuing bonuses, and managing gaming sessions.

2.2 Identity and Age Verification

We conduct identity verification (KYC) to fulfil legal obligations and to prevent access by minors. This process involves verifying your national ID or passport details. Only individuals aged 21 or above may use zb66's services.

2.3 Security and Fraud Prevention

We analyse information to keep all users' assets and data safe. This includes:

• Detecting unusual login activity
• Complying with anti-money laundering (AML) regulations
• Preventing the creation of multiple accounts
• Identifying bonus abuse and fraud

2.4 Customer Support and Communication

Information is used to communicate with you directly. This includes responding to support requests, sending important account-related notifications, and delivering relevant promotional information (with your consent).

2.5 Service Improvement and Personalisation

Gaming activity is analysed to improve the user experience and make services more relevant. This allows us to recommend games based on your preferences and to resolve platform issues.

2.6 Responsible Gaming Support

By monitoring your gaming behaviour, we effectively apply responsible gaming tools. If signs of potential problems appear in a user's behaviour, we actively provide support. For more details, see our Responsible Gaming page.

3.1 Service Provider Partners

We use trusted third-party services to operate the platform, such as payment processors, game software providers, and technical infrastructure suppliers. These partners are given access only to the information necessary for their designated tasks and are bound by strict confidentiality agreements.

3.2 Legal Obligations

We may be legally required to share information as part of a court order, a lawful request from a government authority, or a legal process. In such cases, only the minimum necessary information is provided.

3.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In that case, the protections of this Privacy Policy will continue to apply and users will be notified in advance.

3.4 What We Do Not Do

zb66 will never do the following:

• Sell information to third parties for advertising purposes
• Include your information in marketing lists without your permission
• Transfer information to government authorities without a relevant legal obligation

4.1 Use of Cookies

The zb66 website uses various types of cookies. Cookies are small text files stored in your browser. They help us improve the functionality of our site and personalise your experience.

4.2 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security. Disabling these will prevent the site from functioning properly.
• Functional Cookies: Used to remember your preferences (such as language settings).
• Analytics Cookies: Used to analyse the number of site visits and user behaviour.
• Marketing Cookies: May be used to display relevant advertisements, only with your consent.

4.3 Cookie Controls

You can disable non-essential cookies at any time through your browser settings. However, this may affect some site functionality.

5.1 Technical Security

• SSL/TLS Encryption: 256-bit SSL encryption is used for all data transfers.
• Data Encryption: Sensitive information stored on servers is kept in encrypted form.
• Firewalls and Intrusion Detection Systems: Protection is provided at the network level.
• Regular Security Audits: Regular security audits are conducted by third-party specialists.

5.2 Organisational Security

• Only authorised staff have access to user information.
• All staff receive training on privacy and data protection.
• A rapid response plan is in place for data breach incidents.

5.3 Steps Taken in the Event of a Data Breach

If a data breach occurs that may harm your rights or interests, we will notify you in a timely manner in accordance with applicable law. Our security team remains active around the clock to address any threats.

6.1 Data for Active Accounts

We will retain all your information for as long as your account remains active. This is necessary because we cannot provide services to you without this information.

6.2 Data for Inactive or Closed Accounts

Even after an account is closed or becomes inactive, certain information will be retained for the period required to fulfil legal, regulatory, and anti-money laundering obligations. This period is determined in accordance with applicable law.

6.3 Data Deletion

Once the retention period has ended, or where there is no legal obligation to retain the data, we securely delete or permanently anonymise the information.

7.1 Right to Access Information

You may find out what information we hold about you. If you contact us, we will provide you with a copy of that information within 30 days.

7.2 Right to Correct Information

If you feel any of your information is incorrect or incomplete, you can request a correction. Some information can be changed directly from Account Settings; for others, please contact support.

7.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, if there are legal, regulatory, or contractual obligations, it may not be possible to delete all information immediately.

7.4 Right to Restrict Processing

In certain circumstances, you can request that processing of your information be restricted. You may also request that your information be kept inactive instead of being deleted.

7.5 Right to Opt Out of Marketing Communications

You can stop promotional emails and notifications at any time. This can be done by changing your notification preferences in Account Settings or by contacting support. Essential notifications related to account management and security will always be sent.

7.6 How to Exercise Your Rights

To exercise any of the rights mentioned above, use the following methods:

• Email: [email protected]
• Via 24/7 live chat support

We will process your request as quickly as possible.

8.1 Age Restriction

zb66's services are intended only for individuals aged 21 and above. We do not knowingly collect personal information from minors. If we learn that a minor has registered, we will close their account and delete the collected information.

8.2 Guidance for Parents

If you believe your minor child has registered on zb66, please contact us immediately at [email protected]. We will take prompt action.

9.1 Notice of Changes

We may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A prominent notice will be displayed on the site
• The "Last Updated" date at the top of this page will change

9.2 Use After Changes

Continued use of the platform after the updated policy is published will be considered your acceptance of the new policy. If you do not agree to the new terms, you may close your account.